Privacy Policy
This Privacy Policy explains how Ironmongery Solutions (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our website, create an account, or place orders. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller: Ironmongery Solutions
Registered Office: Unit K1, Glenfield Business Park One, Philips Rd, Blackburn, BB1 5RZ
Email: info@ironmongerysolutions.co.uk
What Data We Collect
For Registered Account Holders
- Your name
- Business or company name and job title
- Contact details such as email address, postal address, and telephone number
- Demographic details such as postcode
- System information (IP address, browser type and version, operating system)
- Information about your activity on our website (pages visited, time spent, clicks, etc.)
For Website Visitors (without an account)
- System information (IP address, browser type and version, operating system)
- Information about your activity on our website
How We Use Your Data
- To manage your trade account and process your orders.
- To communicate with you about your orders, enquiries, or account.
- To provide and improve our products, services, and website experience.
- To send marketing communications (only where you have consented).
- For internal record keeping, analytics, and website performance monitoring.
- To comply with legal and regulatory obligations.
Legal Basis for Processing
- Contractual necessity – to provide goods and services you have requested.
- Legitimate interest – to manage business relationships, improve our website, and prevent fraud.
- Consent – where you have opted in to marketing communications.
- Legal obligation – to comply with tax, accounting, and business laws.
Data Retention
- Account data is retained while your account remains active or as required for legal purposes.
- Analytics data is retained for up to 2 years.
- Server logs are stored for up to 14 days, with backups retained up to 3 years.
- Legal dispute data is retained until resolved.
Cookies
We use cookies to improve user experience, remember preferences, and analyse website performance. Cookies are small files stored on your device.
You can control or withdraw cookie consent at any time via your browser settings.
Types of Cookies We Use
- Strictly Necessary Cookies – required for website functionality (cart, login, etc.)
- Performance Cookies – analytics and performance tracking
- Functionality Cookies – store preferences
- Advertising Cookies – remarketing and promotions
Examples of Cookies Used
- CFID / CFTOKEN – session management
- COOKIEMSG – stores cookie consent
- Google Analytics – usage tracking
- Hotjar – user experience analysis
Data Security
We use secure servers, encrypted communications, and restricted access controls to protect your data. However, no system is completely secure and data is provided at your own risk.
Your Data Protection Rights
- Right to access your personal data
- Right to correct inaccurate data
- Right to request deletion (“right to be forgotten”)
- Right to object or restrict processing
- Right to data portability
- Right to withdraw consent
To exercise your rights, contact us at info@ironmongerysolutions.co.uk.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Last updated: November 2025