Returns & Refund Policy

Return & Refund Policy

At Ironmongery Solutions, we take great care to ensure all products meet our quality standards. If an issue arises with your order, please follow the process outlined below.

Notification of Defects

If you receive goods that appear to be defective or damaged, please notify us within 2 days of delivery or collection.

If the defect or damage was not apparent upon delivery or collection, you must notify us within 3 days from discovery.

When contacting us, please include:

Your order number
A clear description of the issue
Clear photographs of the affected area

Once a claim is submitted, Ironmongery Solutions will require the goods to be returned for inspection before any repair, replacement, credit, or refund is considered. No replacement, refund, or alternative item will be issued until the goods have been returned and received by us.

Inspection & Resolution of Defective Goods

After inspection, if the goods are found to be defective, Ironmongery Solutions will, at its sole discretion:

Repair or rectify the defect and return the same item, or
Provide a replacement item (if repair is not possible), or
Issue a refund or credit note for the invoice value of the goods

Please note that a replacement is not guaranteed. If the item can be repaired to a satisfactory standard, it will be repaired and returned rather than replaced.

Any repair, replacement, refund, or credit is issued only after the goods have been returned and inspected and constitutes full and final settlement of the claim.

Returns of Non-Defective Items

Returns of non-defective goods are accepted at the discretion of Ironmongery Solutions within 14 days of purchase, subject to the following conditions:

Items must be unused, in their original condition, and in packaging suitable for resale
Products showing signs of use, alteration, or damage after delivery cannot be accepted
All returns must be pre-authorised by our team before shipping items back

Return Shipping

If the item is confirmed to be defective or damaged, Ironmongery Solutions will provide a prepaid return label.

For all other returns (incorrect order, change of mind, surplus stock, etc.), the Buyer is responsible for all return shipping costs and must provide a tracking number.

Approved returns of non-defective goods are subject to a 20% restocking fee. This applies to refused deliveries, unclaimed shipments, or returns caused by incomplete or incorrect delivery details. This fee does not apply to items confirmed to be faulty or damaged upon inspection.

Refunds (where applicable) will only be issued once the returned goods have been received and inspected by Ironmongery Solutions.

Custom or Special-Order Products

Products that are made to order, customised, or specially manufactured for the Buyer are non-returnable and not eligible for refund or exchange, except where they are found to be defective after inspection.

Refund Processing

No refund will be issued for goods that have not been returned
Refunds are processed only after the goods are received and inspected
Refunds will be made to the original payment method unless otherwise agreed in writing

Limitation of Liability

Ironmongery Solutions’s liability is limited to the value of the goods supplied. We are not liable for indirect, incidental, or consequential losses arising from product issues, order delays, installation costs, travel expenses, or discrepancies.